Job Summary: Responsible for the on-property responsibilities of leasing, marketing, and maintaining positive resident relations of multi-family residential apartments to ensure client satisfaction, resident retention, and maximum occupancy.

Essential Duties and Responsibilities:

• Bringing a positive and can-do attitude to every task.
• Sales responsibilities by daily touring apartment communities, answering and responding to all phone calls, emails, walk-ins, and other leads; Successfully converting leads to leases at a high level.
• Provide excellent service to not only prospective residents, but to current residents, maintenance engineers, coworkers, vendors, and anyone who you interact with daily.
• Create and implement new ways to market and increase prospects.  
• Ensure the model unit is in touring condition. 
• Inspect units to be sure they are ready for move-in. 
• Coordinate with maintenance staff to be sure the needs of move-ins/move-outs are met. 
• Complete daily opening and closing procedures are complete. 
• Perform property walks and reporting.
• May need to be on-call to support any staffing shortages.
• There will be a daily routine activity, however, other tasks/duties may be assigned by management.
• Lastly, this job will require someone who is teachable, adaptable, and willing to learn. 

Qualifications:

• Outstanding customer service skills.
• Demonstrates accuracy and thoroughness; Possesses strong interpersonal skills; Ability to learn and translate aspects of lease terms.
• Looks for ways to improve and promote quality; Applies feedback to improve performance. 
• Monitors own work to ensure quality.
• Can work under pressure and interruptions. May be exposed to short-tempered or aggressive individuals. 
• Diffuse situations brought on by upset people.
• Can work independently.
• Must be able to keep sensitive information confidential.   
• Literate in Microsoft Word, Excel, and Gmail. Entrata or other property management software experience is a plus. 
• High School Diploma and 1 year of customer service skills required. 

Benefits:

• Full Time employees can sign up for medical, dental, vision, life, & disability benefits after 30 days of employment.
• All employees are eligible for 401K after 6 months of employment during their quarterly enrollment period.
• Paid Time Off available after 90 days of employment.