B I R G E & H E L D
Investing in Communities to Transform Lives.
WHO WE ARE
It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.
At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”
POSITION OVERVIEW
The Sales and Leasing Associate is responsible for coordinating prospective resident (“prospect”) leads and maximizing occupancy through strategic leasing efforts aligned with portfolio performance targets. This person is a key liaison between the management offices and prospects. An effective Sales and Leasing Associate has high energy and always demonstrates professionalism and superior customer service skills. A successful candidate will be self-directed, great at collaborating across disciplines and teams, results-driven, and able to operate with minimal supervision while supporting broader leasing and operational goals. This position will report to the Sales and Leasing Manager and will work remotely.
KEY RESPONSIBILITIES
Compliance and Ethical Standards
- Conduct all business in accordance with company policies, Fair Housing regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
- Maintain consistent compliance with all internal leasing and sales procedures, and apply discretion in interpreting and enforcing company policies.
- Demonstrate the highest level of integrity in all instances and show respect toward others and company principles.
Sales and Prospect Engagement
- Apply in-depth knowledge of the company’s communities, amenities, and positioning to effectively promote and sell units to prospective residents.
- Understand prospects' needs and expectations by building rapport and gaining their trust.
- Gather relevant information to analyze and present community options that exceed prospect expectations.
- Ensure timely follow-up activities for all prospects to maintain engagement and improve conversion rates.
Lead Management and Appointment Coordination
- Ensure all required administrative processes are completed with accuracy and efficiency, using discretion to prioritize high-potential leads.
- Independently manage appointment schedules and enter appointments into the correct team calendar, confirming appointments with prospects on the day of the visit.
- Assist site team to ensure proper follow-up and engagement with prospects to drive customer experience.
- Connect with prospects when the prospect has not been communicated within the B&H set threshold.
Leasing Operations and Performance Monitoring
- Understand the leasing platform and all reporting functions.
- Stay actively informed about local market conditions and trends to better leverage leads.
- Respond promptly to prospects as needed by the onsite sales teams
- Prepare and present leasing reports as requested by operational leadership.
Customer Experience and Site Management
- Maintain a professional and welcoming virtual and on-site presence where prospects and current residents may frequent, ensuring a consistent and branded customer experience.
- Perform site visits to familiarize yourself with the product, understand amenities, and interact with on-site teams.
- Stay knowledgeable about all pricing, leasing specials, and unit availability.
Administrative and Additional Responsibilities
- Complete all required pre-approval requirements such as fraud prevention, screening, documentation collection, & lease execution applying discretion in managing exceptions.
- Handle administrative duties and special projects assigned by the direct supervisor or other operational leaders.
- Carry out other duties as assigned by leadership to support the company’s leasing and occupancy goals.
EDUCATION, EXPERIENCE, AND SKILLS
- Demonstrated passion for customer service.
- Strong interpersonal skills with a customer- focused mindset.
- Strong verbal and written communication skills.
- One (1) year or more years in a customer service, sales, or customer facing role.
- Demonstrated ability to exercise independent judgment, especially in prospect communication, problem-solving, and reporting.
- Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps with limited supervision.
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
- Excellent interpersonal, verbal, and written communication skills.
- Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
- A desire for professional development and continued learning
- Ability to manage one’s time.
- Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
- A High school diploma or equivalent (e.g., GED) required.
WHAT WE OFFER
- Maintain work-life balance with a flexible hybrid schedule and a generous paid time-off policy, including up to 20 days of PTO per year. In addition to traditional PTO, you’ll receive 14 holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
- Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
- Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
- Boost your earnings with a performance-based bonus of up to 10% of your base salary, determined by your role and achievement in individual, departmental, and company-wide Key Performance Indicators (KPIs).
- Save on living expenses with exclusive employee discounts at Birge & Held properties.
- Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
- Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
- Enjoy peace of mind today and tomorrow with a 401(k) plan that includes a competitive employer match.
- Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
- Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
- Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
- Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.
Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.
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