Employee Benefit Program

Group Health Insurance (Health, Dental and Vision

Retirement Plan (401K)

Paid Time Off (PTO)

Family Medical Leave Act (FMLA)

Job Title: Director of Facilities & Maintenance 
Department: Administration
Reports To: Chief Operating Officer
FLSA Status: Exempt (Salaried)
Schedule: 40 hours/week 

Position Overview:

Leads the facilities team within a CCRC, responsible for ensuring the community’s physical environment is safe, compliant, well-maintained, and resident-ready across all care levels (independent living, assisted living, skilled nursing).

Key Responsibilities:

1. Operations & Maintenance

• Oversee all building systems (HVAC, plumbing, electrical, fire safety, life-safety equipment) and develop maintenance schedules, including preventive measures, repairs, and capital improvements.
• Coordinate emergency preparedness: drills, response plans, and on-call oversight.
• Conduct regular safety audits and facility inspections to ensure compliance with local, state, and federal codes.

2. Team Leadership & Staff Development

• Supervise facilities staff (maintenance, housekeeping, grounds, environmental services), including hiring, onboarding, training, performance evaluation, and coaching.
• Foster a safety-conscious, collaborative, and customer-focused team culture.

3. Budgeting & Financial Management

• Prepare and manage operations & capex budgets; track expenditures and forecast future needs.
• Develop cost-effective strategies, negotiate vendor contracts, and manage bidding processes for contractors.

4. Project & Vendor Management

• Plan and supervise renovation, apartment turnover, landscaping, and capital projects; ensure adherence to schedule, scope, and budget.
• Select and manage third-party vendors (landscaping, pest control, remodeling, waste) ensuring quality and compliance.

5. Resident & Staff Engagement

• Serve as a visible, accessible presence addressing facility-related concerns or emergencies promptly to maintain high resident satisfaction.
• Collaborate with other department heads (dining, nursing, life enrichment, environmental services) to ensure facilities support the broader resident experience.
• Participate in resident lead/supported meetings/Committees.

6. Regulatory Compliance & Safety

• Ensure full compliance with safety codes (NFPA, ADA, health, building permits) and CMS guidelines applicable to senior living facilities.
• Develop, implement, and maintain safety and regulatory training programs for facilities staff.

Qualifications:

Education & Experience

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field preferred.
• Minimum of 5 years leadership experience in facilities/facility services; CCRC or healthcare senior living experience strongly preferred.

Certifications (Preferred)

• Certified Facilities Manager (CFM), Facility Management Professional (FMP), or equivalent.
• HVAC, electrical, plumbing, and fire safety certifications are beneficial.

Skills & Abilities

• Strong leadership with the ability to train and retain a diverse workforce.
• Excellent communication to engage with residents, families, and staff.
• Budget acumen and vendor negotiation skills.
• Able to respond to emergencies and on-call 24/7 as needed.

Working Conditions:

• Full-time (often inclusive of evenings/weekends for emergencies).
• Community-wide environment frequent walk-throughs.
• Must be physically capable of climbing ladders, bending, lifting up to ~50 lbs.
• On-call responsibilities during evenings or weekends.

Application Instructions

Interested candidates should submit a resume and cover letter outlining their experience and interest in the role to Enicely@friendshouse.com. Applications will be reviewed on a rolling basis.