Description

Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Floating File Specialist to join our dynamic team in Everett, WA! 

About the Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN! 

Mission:

Devco Residential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fosters growth and delivers long-term value to our residents and stakeholders.

Vision:

DevCo’s vision is to be a leading developer, builder and manager of quality multifamily  housing throughout the western US.

Values:

• Quality:                We deliver excellence in every aspect of our work.
• Commitment:       We honor our promises with unwavering dedication.
• Teamwork:           We achieve more together through collaboration and respect.
• Integrity:               We uphold the highest ethical standards in all we do.

Awards and Recognition

Emerald Award 2024 – New Affordable Development of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Pay Details: $32.00-$35.00/hour

Schedule: Monday-Friday 8:00am to 5:00PM

Benefits Offered

• Over 90% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position

The Floating File Specialist role requires flexibility to work across multiple communities in a floating capacity to support the operational and compliance performance of the Company. This position is responsible for assisting in the day-to-day operations of the assigned community and supporting the Portfolio Manager to ensure optimum performance of the community in areas including leasing and marketing, compliance, accounting, and resident satisfaction. The Floating File Specialist is responsible for preparing, documenting, and submitting all assigned community files to regulatory requirements and company standards to compliance.

Job Responsibilities:

• Prepare new move-in, interim, and annual certification files to ensure accuracy and compliance with regulatory requirements.
• Maintain communication with site level team(s) regarding all aspects of move in, from application to final seal and upload.
• Maintain and update current information into software applications.
• Maintain compliance with all regulatory commitments.
• Communicate with the Portfolio Manager regarding discrepancies or deficiencies noted within certification files, and ensure corrections are implemented within 48 hours and to HNN standards.
• Prepare responses to compliance audits as needed for the Portfolio Manager and to company standard. 
• Thoroughly understand the rental agreement and the screening process
• Train other team members as needed or directed.
• Demonstrate enthusiasm in developing a mastery of the company’s tax credit process.
• Provide excellent customer service to all residents, prospects, and guests.
• Maintain a positive relationship with local housing authorities and agencies.
• Assist in all aspects of daily operations for your assigned community. 
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner. 
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing. 
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.
• Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance. 
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Provide excellent customer service to all residents, prospects, and guests. 
• Develop a thorough understanding of multiple community operations, budgetary guidelines, and expectations. 
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Assist the Portfolio Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re-certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting.
• Submit reporting as directed by the Portfolio Manager, adhering to company deadlines.
• Consistently maintain contact and collaboration with the Portfolio Manager through effective and timely communication. Alert the Portfolio Manager immediately with concerns regarding employees, the community, or the neighborhood/market. 
• Understand company operation guidelines, properly document all injuries and incidents, and report them to the Portfolio Manager in a timely manner.
• Maintain a positive relationship with local housing authorities and agencies. 
• Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software. 
• Follow, support, and enforce company policies and procedures. 
• Work collaboratively and respectfully with peers, other team members and departments. 
• Continually seek out training opportunities and stay up to date on industry/legal trends and changes. 
• Attend training classes as scheduled and assigned. 
• Additional duties as assigned by supervisor.

Qualifications

Experience

• Minimum 2 years of compliance related experience. 
• Must have knowledge of Fair Housing, Low Income Housing Tax Credit regulations and State Housing Commission Regulations. 
• Prefer experience with HUD regulations, as outlined in the HUD Handbook 4350.3. 
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Experience using property management software, preferably Yardi and Rent Café.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Valid driver’s license required.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

HNN Communities is an Equal Opportunity Employer