Assistant Property Manager
Office Location: Grand Rapids, MI
Position Classification: Full-Time Regular
About This Opportunity
Rockford is looking for a motivated and enthusiastic Assistant Property Manager to oversee assigned residential properties and assist Rockford Property Managers with various tasks. You will work side-by-side with the Property Managers to maximize income while providing excellent customer service. While helping to lead the staff to meet the needs of future and current tenants, you will be expected to collect A/R, help the Property Managers with financial reporting, and assist with general day-to-day operations. This position optimizes strong interpersonal and organizational skills while working within a collaborative and fun team. This position reports directly to the Property Manager.
Key Responsibilities
- Foster an environment of diversity, equity, and inclusion.
- Advertising vacancies, showing properties, and developing positive relationships with prospective and current tenants
- Oversee property maintenance and repairs, obtain bids from vendors, coordinate and evaluate vendor work
- Ability to fill in for the Property Manager as needed
- Prepares reports by collecting, analyzing, and summarizing data and trends
- Maintain accurate information across all ILS and marketing avenues
- Organize current and future resident files
- Assist with purchases for property needs
- Maintain tenant work order system in conjunction with PM
- Work closely with maintenance to complete unit turns and work orders efficiently and to a high standard
- Assist in coordinating leasing of vacant commercial spaces
- Coordinate with PM to maintain exceptional curb appeal through routine property walks
- Work directly with CEE team to execute monthly resident events
- Maintain above average market knowledge of competitors to adjust your property’s financial needs in accordance with above average market performance and annual budget
- Process renewals based on annual budget
- Maintain a positive, productive relationship with residents, vendors, and team members
- Address and resolve residents' questions, concerns, and complaints in a timely manner
- Provide support to any additional team members for tasks required for the success of properties assigned
- Perform monthly A/R collections
- Follow up on emergency calls and after-hours calls with residents
- Responsible for the lease up of new assets and or maintain occupancy for stabilized buildings by working closely with all leasing staff assigned to property
- Accomplish financial objectives by collecting rents, processing invoices, aid in preparing an annual budget, scheduling expenditures, and initiating corrective action alongside PM
- Preform other duties as assigned.
- Associates or Bachelor’s degree in business administration, real estate, property management, hospitality/tourism management, or related field.
- At least 1 year of professional work experience in property management. Preferred 2 years of experience.
- High degree of confidentiality / extreme attention to detail.
- The ability to learn new computer systems with little to no instruction.
- Experience with Fax/Copy/Scan/ Outlook and Internet Use and Research.
- Exceptional organizational, communication, problem solving skills and business writing techniques.
- Experience with MS Office required – Proficient in Word, Excel, PowerPoint.
- Property management software experience in Yardi, Realpage, etc. preferred
Rockford offers competitive compensation, 401(k) with company match, comprehensive healthcare plans, generous paid time off including, continued learning and training opportunities, on-site health and wellness activities, tuition reimbursement, flexible work schedules, and access to industry-leading technology. Team members are also provided opportunities to help shape their community for future generations through volunteer time off and opportunities for involvement with local organizations.
Who We Are
For nearly 40 years, Rockford has been a trusted partner to thousands of clients across the U.S. With construction management, real estate development and property management services all under one roof, we view space from every angle. We think like owners, build with precision and operate to achieve long-term value—always committed to craftsmanship, quality and service.
Our talented team brings expertise and innovation to commercial, educational, industrial, health well-being, hospitality, multi-unit and retail markets. From complex, large-scale construction, to smaller renovations, we tailor our services and approach to meet the unique needs of our clients and the communities they serve.
Recognized by Engineering News-Record as one of the Top 200 Contractors in the nation and consistently honored as one of the 101 Best and Brightest Companies to Work For, Rockford delivers more than buildings. We deliver results that last. We’re deeply invested in our people, our communities and the continued success of every project we touch—driven by a clear purpose: to Build a Better World.
Type of Environment
The work environment for this position is a typical office environment in which physical demands require the ability to sit for long periods of time. Intermittent movement will be necessary to perform requirements of the position such as accessing centrally located office equipment and may be subject to lifting of 35 lbs., bending, stooping, kneeling and climbing.
Rockford is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment. Rockford will not discriminate based on religion, race, color, national origin, age, sex (including pregnancy and related conditions, gender identity, and sexual orientation), height, weight, marital status, military service, partisan consideration, disability, genetic information, or any other reason prohibited by applicable federal and state laws.
