At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Senior Property Manager (Real Estate & Customer Experience, Senior Manager

Company:

Prologis

Senior Real Estate & Customer Experience Manager, Indianapolis

A Day In The Life:

As a Senior Real Estate & Customer Experience Manager based in Indianapolis, you’ll play a key role in our Indianapolis and Louisville markets, leading a talented team and ensuring our customers receive best-in-class service. You will oversee a dynamic portfolio, build strong customer relationships, and deliver measurable results while representing the sophistication and stability of a global organization.

This role is ideal for a proven leader with strong real estate expertise, financial acumen, and a passion for customer success.

Key Responsibilities Include:

• Lead and inspire a team of 8 professionals (property managers, maintenance technicians, and administrative staff).
• Oversee daily property operations including tenant relations, rent collection, maintenance, and regulatory compliance.
• Develop and implement strategies to maximize property performance, customer satisfaction, and long-term value.
• Conduct regular site inspections to ensure high standards of safety, appearance, and functionality.
• Manage financial performance of the portfolio, including reporting, budgeting, and forecasting.
• Negotiate service agreements and capital projects to maintain quality and cost-effectiveness.
• Leverage Salesforce CRM to track customer interactions and strengthen engagement.
• Stay informed on market and economic conditions to support decision-making.
• Serve as the conduit, communicator, and implementor of regional and company-wide processes within the market, ensuring alignment between corporate strategy and local execution while driving consistency, efficiency, and clarity across teams.
• Partner with the Market Officer to shape and sustain a positive office culture, fostering collaboration, engagement, and alignment with company values across the market.

Required Qualifications:

• 3 years of supervisory experience with proven leadership skills.
• Active Indiana Real Estate Sales License, or ability to obtain within 6 months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours
• Strong background in financial reporting, leasing, and lease interpretation.
• Expertise in negotiation and vendor management.
• Proficiency in property management accounting software.
• Exceptional communication, diplomacy, and problem-solving skills.

Preferred Qualifications:

• Bachelor’s degree and 5 years of commercial real estate experience, or 7 years as a property manager, or CPM/RPA designation.
• Experience with Yardi and Salesforce CRM.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills with the ability to manage multiple priorities.
• Valid driver’s license with ability to travel between properties.
• Flexibility to work extended hours as business needs dictate.

Hiring Salary Range of: $108,000 – $135,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

#LI-HB

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. 

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

Indianapolis, Indiana

Additional Locations: