The Director of Operations for L&R plays a critical leadership role within the Allegiance Trucks team, responsible for overseeing day-to-day operations of our L&R fleet. This position will focus on optimizing fleet utilization, delivering excellent customer experience, managing compliance, and improving the profitability of the L&R department. You’ll lead a high-performing team and work cross-functionally with service, sales, and parts to ensure seamless, customer-focused operations.
This candidate can be based out of any New England dealership.
Lead & Drive Performance
- Oversee all aspects of daily operations across multiple Lease and Rental locations within the Allegiance Trucks network
- Provide hands-on leadership to ensure fleet availability, scheduling, and maintenance align with company standards
- Set aggressive but achievable KPIs related to fleet utilization, turnaround time, service response, and customer satisfaction – and hold teams accountable to meeting them
- Apply a strong understanding of Fixed Operations (Parts and Service) to support the full life cycle of Lease and Rental operations
- Maintain a culture of continuous improvement, teamwork, and operational excellence
Turnaround Strategy & Execution
- Diagnose operational underperformance and implement swift, data-driven corrective actions
- Implement new workflow processes, staffing models, and process controls that drive speed, efficiency, and revenue growth
- Rebuild a culture grounded in urgency, accountability, and a customer-first mindset
Team Leadership & Culture
- Recruit, develop, and inspire high-performing leaders
- Mentor branch-level leadership teams, driving collaboration, operational consistency, and accountability
- Foster a culture of pride in representing the Allegiance brand and delivering on it’s promises to customers
- Partner effectively with corporate-level departments (Parts, Service, Whole Goods, etc.) to leverage best practices, scale efficiencies, and support joint initiatives with Allegiance and Ascendance Trucks
Customer & OEM Relations
- Strengthen relationships with key major fleet customers and OEM representatives.
- Ensure superior service quality and responsiveness that earns loyalty and repeat business
- Represent Allegiance Trucks with professionalism, integrity, and solutions-oriented leadership in all customer and OEM interactions
Financial & Operational Oversight
- Manage P&L responsibility for L&R department in assigned locations
- Identify and act on opportunities to increase margins and profitability
- Oversee inventory management, expense control, and operational workflow optimization
