Description
As our Maintenance Coordinator, you are the ‘go-to person’ for residents in need of maintenance in their homes. You are a highly organized individual with an ability to multi-task in a busy environment. You have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances. You provide a high-level of customer service to all customers and residents while demonstrating behaviors that cultivate a positive work environment. Your commitment to Be Outstanding, Do What Matters, Take Care, Stay Curious and Live The Truth distinguishes the living experience provided at a Dweck community.
In a typical day, you will:
- Coordinate incoming service requests from residents.
- Be Outstanding. Manage work orders process for all resident requests, apartment turnovers, scheduled maintenance, and after-hours emergencies.
- Ensure Maintenance Technician work hours are documented per internal quality control standards.
- Provide clerical assistance such as typing, filing, reports, answering telephones, and closing out daily reports.
- Assist the maintenance team in preparing units to Rent Ready status.
- Do What Matters. Provide high levels of service to all customers and team members.
- Communicate and coordinate with vendors regarding scheduled work.
- Stay Curious. Encourage and build positive relationships with team members, customers, and vendors.
- Order and track inventory of supplies and tools for the maintenance team.
- Provide timely, essential feedback in emergencies and follow-up via written Incident or Accident Reports.
- Live The Truth. Deliver daily, weekly, and monthly maintenance reports.
- Process supply and labor invoices on time.
- Take Care. Promote safety and security measures in property maintenance.
As a Dweck Ambassador your commitment contributes to make us a best place to work and live at by:
- Approaching work with a positive spirit of cooperation and good will to each other.
- Improving and enhancing the customer experience to our residents, prospects, vendors, and partnerships.
- Actively participating in creating an environment of acceptance and respect to a diverse, equitable and inclusive work environment.
- Identifying and articulating personal motivators and harnessing personal motivation to set and achieve goals for personal and professional development.
- Professionally communicate by verbal and written manner clearly, concisely, and appropriately.
- Working with integrity to deliver quality work based on our standards.
- Effectively managing your workday by using time intentionally and productively.
- Honoring your commitments to be a dependable individual and team player
Requirements
We’re looking for:
- High school diploma or GED.
- Bilingual in Spanish preferred.
- 1 years’ of experience in a related office role, multi-family experience is a plus.
- Experience using Yardi is a plus.
Enjoy a variety of perks and benefits including:
- Financial - Competitive pay and bonuses, Team Member Referral program.
- Wellness - Comprehensive health, dental and vision insurance, life/AD&D, short-term/long-term disability.
- Paid time off - holidays, vacation, sick, and bereavement.
- Retirement - Company matched 401K.
- Perks - Apartment rent discount, training programs, team building events
