Description
Job Summary
As a Leasing Agent, you’ll be the first point of contact for prospective residents and a key part of our community’s success. You’ll assist with leasing, marketing, and resident relations to ensure a positive experience for all.
Why Join Nolan Living?
At Nolan Living, we believe in rewarding great work and supporting your growth. We offer:
- Competitive Compensation Monthly Commission Potential
- On-Site Housing Discount (Starting at 30%, increases with tenure)
- Vacation & PTO Policy Up to 15 Paid Holidays
- 401K with Company Match
- Health, Dental & Vision Insurance
- Company-Paid Life Insurance
- Health Savings Account with Company Match
- Flexible Spending Account
- Training & Development Programs
- Fun, Team-Oriented Culture
About Nolan Living
Nolan Living is a vertically integrated owner and operator of residential communities across the U.S., with a focus in the Midwest and Texas. With over 30 years of experience, we manage 6,300 units and 26 properties. Our team includes 250 professionals across property management, construction, finance, HR, and more.
Duties and Responsibilities
- Answer all incoming calls and log prospect information in OneSite or Property Notebook
- Assist prospects in person and over the phone
- Follow up on pending applicants and guest cards daily (calls, emails, thank-you cards)
- Fax current specials to locators three times a week
- Prepare move-in files and ensure apartments meet Nolan standards
- Place move-in gifts in scheduled apartments
- Conduct weekly outside marketing to local colleges and businesses
- Update internet ads as needed after market study approval
- File leasing paperwork and maintain rental packets and move-in files
- Complete work order callbacks daily
- Attend and participate in all resident functions
- Deliver birthday balloons and cards to residents
- Monitor video library and package room; follow up on overdue returns and unclaimed packages
- Conduct new move-in callbacks weekly
- Check and maintain mini models and target apartments weekly
- Move mini models as needed
- Maintain a 40% or higher closing ratio
- Ensure compliance with local, state, and federal documentation laws
- Maintain satisfactory scores on all mystery shopping reports
- Execute all marketing strategies outlined in the Quarterly Marketing Plan
Knowledge, Skills & Abilities
- Strong multitasking and customer service skills
- Ability to handle and secure payments responsibly
- Comfortable working in a fast-paced environment
- Ability to overcome objections and close leases
- Independent judgment and confidentiality required
- Willingness to learn new software and systems
Working Conditions
- Typical interior/office work environment
- Minimal exposure to physical risk
Equal Opportunity Employer
Nolan Living is committed to equal employment opportunities for all employees and applicants. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.
Background Check and E-Verify Notice
As part of our commitment to a safe and secure workplace, all offers of employment at Nolan Living are contingent upon the successful completion of a background check. Additionally, Nolan Living participates in the E-Verify program to confirm the employment eligibility of all new hires.
Requirements
- High school diploma or GED, or at least 6 months of directly related experience
- Prior multifamily leasing and customer service experience preferred
- Positive learning attitude—we’ll train you in Excel, Yardi, Word, and more!
Ready to grow your career and make a difference? Apply today and join the Nolan Living team at The Falls Apartments!
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