Description

Basic Function:

Assists Community Manager in the day-to-day operation of the community by supervising a team of leasing consultants. Monitors work, counsels and coaches employees, establishes standards of performance and appraises performance to ensure that the leasing team maximizes revenue, achieves results, provides superior customer service, and meets occupancy goals. Interprets company rules and regulations and clarifies policy, maintains discipline, handles employee grievances, and maintains harmonious employee relations. Interviews, recommends hire and trains leasing staff. Schedules, assigns, and explains work and.

Principle Responsibilities:

The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Assistant Manager. Other duties may be assigned.

1. Serves as direct Supervisor and create work schedule for Leasing Staff.
2. Creates, updates and ensures daily implementation of monthly marketing plan and calendar.
3. Completes market survey and submits to management by the 3rd each month.
4. Responsible for updating all on-line and print ads.
5. Responsible for all aspects of leasing and marketing to prospective residents.
6. Monitors the closing ratio of each leasing team member to ensure that the ratios meet company standards.
7. Ensures that property is prepared for business, walks the property and makes adjustments or reports on elements that are unsightly or are in need of repair. Unlocks models and club house and checks for cleanliness and welcoming environment. Ensures that collateral and signage are available to potential residents.
8. Makes sure all traffic (phone, internet, visits) are entered daily into the computer system, and enters all move-ins and renewals into OneSite.
9. Monitors the internet follow up lead process daily and creates a binder to track each lead.
10. Reviews guest cards to ensure that all traffic is followed up within 24 hours with a “thank you” phone call and note sent.
11. Walks ready units to ensure that they are ready for move-in.
12. Distributes work orders to leasing staff to input completed service requests into OneSite.

Approves:

1. New applicant applications within 72 hours

Develops or Reviews and Submits to Community Manager for Review and Approval:

1. Payment of invoices and refunds of security deposits.
2. Bad debt write-offs.
3. Short and long term marketing strategies.
4. Resident requests that are contrary to Company policy.

Requirements

Education Training and Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school and/one to three years related experience in Payable/Receivables; or equivalent combination of education and experience. Leasing experience, management training and sales experience are desirable. A Real Estate license may be required in some states.

Abilities and Aptitudes:

Must have excellent people skills. Must be strong team player with good communication skills and ability to manage time and set priorities.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Specific Skills:

Thorough knowledge of a specialized or technical field, such as business administration, real estate, tax credit leasing requirements, and property management. Broad specialized training equivalent to two years of college.