Description

Regional Leasing Manager primary goal is to support the leasing and marketing efforts with the on-site communities under the direction of the VP of Marketing & Residential Leasing Operations. 

RLM does not have direct-line supervisory authority, it is expected that he/she will engage the chain of command to successfully affect change, mentor employees, lend relevant expertise, provide training, and foster a culture of service and excellence.  This individual must be able to work independently, across different teams, and travel throughout the Washington DC metro area. 

Main Responsibilities

· Greet prospective residents and provide them with property tours at various communities throughout the Polinger portfolio.

· Leasing of all vacant and/or available apartments includes promotions in timely manner.

· Processing lease applications, qualifying applicants based on approved lease criteria, and maintaining those leads in property management software (PMS).

· Conduct follow-up with prospective and current residents and respond to Internet leads.

· As needed, assist the on-site team with maintaining and completing marketing reports and correspondence, and preparing move-in paperwork.

· Understand resident ledgers and be successful in articulating resident charges.

· May also assist the on-site Property Manager with posting rents, processing payables, reviewing general ledgers, and entering renewals through the PMS system. 

· Maintain and adhere to Polinger Company policies and procedures.

· Maintain acceptable Closing, Shopping Score, Telephone, and Leasing Performance scores. 

· Troubleshoot and generate creative ideas to increase the desirability of the property, maximizing closing ratios.

· Assist the on-site team with outreach marketing to various businesses and specialty groups for the purpose of promoting property.

· Train Leasing Specialists in improving their leasing sales skills. This includes the entire leasing process: greeting the applicant, closing, and move-in processes. Also, assist in enhancing mystery shop scores and abilities. 

Requirements

· Minimum 2-4 years of successful apartment leasing and sales, a plus, or a four-year (4) bachelor’s degree in a related field. 

· Computer proficiency and knowledge of Microsoft Office Suite (Word, Excel, Outlook)

· Proficient knowledge of Fair Housing requirements.

· Proven customer service skills (in a Hospitality/Retail, etc. environment)

· Proficiency in Yardi is preferred.

· Ability to understand and articulate resident accounts, general ledgers, and balances is preferred. 

· Previous experience working at a Class-A property is preferred.

· Previous lease-up experience is preferred.

· Excellent organizational skills: ability to prioritize tasks, multitask, and delegation.

· Excellent closing and sales skills. 

· Excellent verbal and written communication skills and ability to interact with customers and teammates in a professional manner. 

· Ability to read and interpret documents and ability to author reports. 

· Ability to adapt to leasing at multiple properties. 

· Ability to conduct oneself in a professional manner and to effectively communicate with all levels of management.

Competencies

· Integrity/Honesty

· Organization and planning

· Calm under pressure with the ability to multi-task

· Ability to excel in a fast-paced and high-pressure atmosphere 

· Ability to communicate effectively with Property Managers and/or upper management

· Ability to react, understand and work cohesively with residents, employees, and public.

· Ability to adapt to constant change

· Positive Attitude and High Energy Level

· Being proactive/taking initiative

· Ability to make intelligent decisions and act quickly. 

· Excellent listening, writing, and verbal skills.

Other

Physical abilities/Working Conditions: 

· Prolonged standing, walking, and climbing stairs. 

· Must be able to commute to all Polinger Company Residential properties within the Washington DC Metropolitan Area.

· Candidate needs to be flexible to work Monday through Friday and/or work weekends with the possibility of a day off during the week.

Come join a winning team. Excellent salary and benefits! Thorough Background investigations will be conducted before hire. Polinger is an Equal Opportunity Employer