Description

A Community of Friends (ACOF) is a nonprofit affordable housing development corporation whose mission is to end homelessness through the provision of quality permanent supportive housing for people with mental illness. ACOF’s values are Dignity, Excellence, Community, and Equity.

A Community of Friends (ACOF) seeks an experienced property management professional with demonstrated knowledge of best practice operations of property management and compliance, and who cares deeply about social impact and the ways in which the supportive housing platform can stabilize the lives of our community’s most vulnerable and enable them to reach the potential they seek. The Director of Property Management will work closely with the Chief Operating Officer (COO) and senior leadership to help build upon and expand ACOF’s property management capabilities and implement best in class property management services across ACOF’s portfolio.  The Director of Property Management will have direct responsibility for leadership, management, administration, and fiscal operations of the department, which ACOF views as a critical component of ACOF’s supportive housing program. 

Summary

The Director of Property Management is responsible for all aspects of property management - leasing, maintenance, budgeting, and hiring to service an ever-growing portfolio, ensuring excellence in the management and financial performance of ACOF’s properties, establishing and meeting key performance indicators (KPIs), and managing the growth of the department through new building lease ups and coordination of work with other departments that carry out the mission of the organization. (i.e.  Housing, Services, and Asset Management, etc.)

Responsibilities

Management  

• Oversee operations and performance of apartment communities, performing risk mitigation and building management functions, including marketing and leasing, compliance, reporting, repairs, and building maintenance.
• Ensure that all properties are managed, leased and operated in compliance with all regulatory requirements; and ensure accurate, thorough and timely reporting to entities like California Tax Credit Allocation Committee (TCAC), the U.S. Department of Housing and Urban Development (HUD), and other funders, regulators, investors and partners.
• Continually enact and implement internal systems, processes, and policies for ideal property management; recommend improvements to these procedures as needed.
• Ensure the regular inspection of ACOF properties for physical condition, repair and replacement requirements, and capital improvements on a regular basis.
• Develop and oversee the administration of leases, property management systems (including up-to-date building manuals and preventative maintenance schedules), policies, and procedures  

Budgeting and Reporting  

• Work closely with the Property Supervisors, Property Managers and Asset Management team to develop, monitor, analyze and oversee the following budgets to deliver quality services and meet ACOF financial goals
• Oversee the Property Supervisors in negotiation and management of service, vendor, and other contracts
• Ensure the routine reconciliation of monthly and operational reports and statements, checking for errors, discrepancies, and major variations.
• Supervise project performance, status, and finances; report findings monthly and propose solutions to positively impact financial results as required.
• Work with senior leadership on major renovation plans and budgets.
• Ensure submission of accurate and timely reports to the President & CEO, the Board, lenders, funders, and regulatory agencies

Leadership

• Recruit, hire, supervise, motivate, manage and develop the capabilities of the Property Management team. 
• Participate with senior leadership supporting and implementing the mission of ACOF.
• Manage supervisory responsibilities for the property management team and provide additional support as needed.  
• Provide support to the Housing Development team in preparation of funding applications and project conceptualization for new developments and rehab of existing buildings.  

External & Tenant Relations

• Work closely with the Property Supervisors to 1) maintain positive working relationships with tenants, 2) represent ACOF in legal actions involving tenants, and 3) respond to and resolve tenant and applicant grievances on time.
• Coordinate with the Director of Services to ensure eviction prevention practices are followed consistent with ACOF's supportive housing philosophy.
• Responsible for providing site support and property management of commercial spaces, for sites with this type of amenity. 
• Establish and maintain positive working relationships with external organizations, including community groups, housing authorities, investors, lenders, City/County/State staff, and law enforcement agencies.
• Manage the Reasonable Accommodation requests after HACLA approval to ensure fair practices.

Requirements

Candidates must meet the minimum qualifications below:

• 5 years experience in affordable housing property management.
• 2 years previous experience in a Director level position.
• Strong understanding of financial reports, including variance of actual vs. budget numbers.
• Leadership training or skillset related to servant leadership, empathy and supporting core purpose of company culture.
• Working knowledge and understanding of building systems and infrastructure.
• Proven leadership and motivational abilities to mirror core values of Dignity, Excellence, Community, and Equity.
• Superior organizational, time management, and communication skills.
• Ability to prioritize tasks and allocate resources on a daily basis in a dynamic environment.
• Excellent interpersonal relationship skills, with strong attention to high standards of customer service and negotiating sensitive management issues.
• Strong computer skills including word processing, databases, spreadsheets and a knowledge of property management software (RealPage)

Preferred qualifications: 

• 3 or more years of experience in supportive housing, including LIHTC and HUD.
• MBA, MPA, BA in Real Estate Management.
• Broker’s License or stated willingness to obtain one within 12-18 months of hire.
• Demonstrated operational success in managing maintenance operations and vendor services.
• Must be willing to travel in and around Southern California for work.
• Bilingual English/Spanish preferred.
• Comfortable interacting in diverse environment.